Have your say on the services we provide

WorkCover WA values good customer service. You can view our Customer Service Charter here.

We encourage you to give us feedback through our online Customer First Feedback System to:

  • compliment us on a service we do well
  • offer suggestions on what we might do differently
  • send a complaint and tell us what we can do better.

Issues raised are kept confidential and discussed only with the people who need to be involved.

We will deal with complaints effectively, promptly and without prejudice or bias.

Customer First Feedback System
All customers are welcome to provide us with feedback in any form.

You can:

  • complete the form here on screen and submit it
  • print the form, complete it and send it to us at: 2 Bedbrook Place, Shenton Park WA 6008
  • tell a staff member, in person or over the phone: 1300 794 744 (cost of a local call in regional WA)
  • For the hearing impaired call the text telephone (TTY) line: 08 9388 5537
  • write to us at: 2 Bedbrook Place, Shenton Park WA 6008
  • contact the Customer First Feedback Officer: 08 9388 5555

WorkCover WA is commited to providing access and support to customers and employees from non-English speaking backgrounds. If you require assistance to provide your feedback, you may request the services of a translator through WorkCover WA.

Alternatively, you may choose to use the Translating and Interpreting Service (TIS), which provides a free, national 24 hour telephone interpreting service. The number is 131 450.

Information in other formats
Information is available in alternative formats for people with disabilities including an audio loop, which is available for the hearing impaired on 48 hours notice.
Our response commitment
We will:

  • respond to verbal feedback within five (5) working days
  • respond to written feedback within ten (10) working days
  • regularly update you on progress of your issue.
Steps you can take
Here are some steps you can take which will help us to help you.

Act quickly

Please tell us about any issue as soon as you can. Facts can become less clear if you wait, making it harder to find a solution.

Go direct at first

Many concerns can be resolved easily by the staff member/s you initially dealt with.

Make it clear

Put the events in order. Use dates and descriptions of incidents, phone calls, letters or meetings. Tell us what action you would like us to take.

Tackle the problem, not the person

Please remember that what happened may have been a mistake or an oversight that would not usually happen.

Independent help
If you have a complaint that you do not wish to raise directly with us, or after dealing with us you are not satisfied with the outcome, you may complain to the Ombudsman.

The Ombudsman is an independent and impartial person who investigates complaints about Western Australian government departments, statutory authorities and local governments. The Ombudsman reports directly to the Parliament of Western Australia – not to the sitting government.

  • Phone: 08 9220 7555
  • Freecall: 1800 117 000 for calls outside the metropolitan area
  • Facsimile: 08 9220 7500
  • Email: mail@ombudsman.wa.gov.au
  • Post: PO Box Z5386, St Georges Terrace, Perth, WA 6831
  • In person: Level 2, Albert Facey House, 469 Wellington Street, Perth

Website: www.ombudsman.wa.gov.au